 Call
TeleCenter Demo Systems and Hear
for Yourself
1-800-704-1309;1-800-704-1314;1-800-704-3512;
1-800-704-8543;1-800-704-8546
Questions
on unlimited toll free service and related services
Below is a list of our most FAQs
which we hope will help address some of your concerns. Please click
to read.
1. Do I need to set
up a special phone line in my office or home?
2. How many calls can I receive simultaneously?
3. How do I play my messages?
4. I want to record or change my greeting on my
voicemail. How do I do this?
5. How many personal greetings can I store in my
voicemail?
6. What are professional greetings?
7. Can I download a greeting that someone else is
using?
8. How long can outgoing messages be?
9. How long of a message can a caller leave?
10. How many messages can be stored in my voicemail
box, and for how long?
11. Can I use my TeleCenter number to call someone?
12. What happens if someone faxes a document to my
TeleCenter?
13. How do I request a vanity number, for example, one
that spells out a name?
14. How do I transfer my existing vanity number to
TeleCenter?
15. Will I receive a User's Manual after I
subscribe the service?
ANSWERS:
1. Do I need to set
up a special phone line in my office or home?
No. Your TeleCenter™
service is hosted on our network and works for you 24/7 without the
installation of additional lines or disruption to your existing
phone service. When a call is placed to your number, our system
accepts the call and plays your personal greeting. If you have
configured mailbox extensions, your callers can access them from
your main greeting. Once your greeting has played in its entirety,
the system will prompt your caller to leave you a message. Enabling
Connect Live™ will allow prospects to connect directly to you by
pressing 0 at any time during your greeting. If callers elect to
leave you a voicemail or fax, we store the message in your secure
Inbox and you can retrieve the messages via phone or online at your
convenience. Enabling Message Notification™ will inform you when
you receive new voicemail messages or faxes.
2. How many calls
can I receive simultaneously?
There is virtually no
limit to the amount of calls your TeleCenter can accept at any
given time. Our extensive network and call capabilities ensure
that your prospects and associates will always be able to reach
you.
3. How do I play my
messages?
To access your
messages, dial your TeleCenter number and press * when your
greeting begins to play. You will be promoted by the system to
enter your 4- 6 digit passcode. Then simply follow the user menu
to play your messages. You can also manage your messages online by
accessing your TeleCenter account with your TeleCenter number and
passcode. Faxes are viewable and printable online as well!
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4. I want to record
or change my greeting on my voicemail. How do I do this?
TeleCenter provides
flexible greeting options. By accessing your greeting menu, you
can record new greetings, download pre-recorded professional
greetings, link your greeting to another TeleCenter user, or setup
an introductory/closing greeting.
5. How many personal
greetings can I store in my voicemail?
When you re-record a
personal greeting, the system will ask you if you want to archive
your old greeting. The system will allow you to use your new
greeting, or switch back to your previous greeting at any time.
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6. What are
professional greetings?
Many parent companies
have established professional, pre-recorded greetings for use by
their distributors and employees. These greetings assist you in
presenting the company by using a proven message that is
professionally recorded.
7. Can I download a
greeting that someone else is using?
Yes, TeleCenter
Network allows you to link your greeting with another TeleCenter
user. This option is very popular for customers that are
affiliated with the same company. To link your greeting, you can
access the greeting menu or call a Customer Care Associate for
assistance. You will need to know the TeleCenter number of the
person you want to link with.
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8. How long can
outgoing messages be?
Your outgoing message, also known
as your greeting, can be 5 minutes in length.
9. How long of a
message can a caller leave?
Each service plan has
been programmed to accept a message up to 5 minutes in length, but
this can be modified upon request.
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10. How many
messages can be stored in my voicemail box, and for how long?
Although there is no
numeric limit to your voicemail box, you have 30 days from the
date that a voicemail message has been deposited in your Inbox
until that message is deleted.
11. Can I use my
TeleCenter number to call someone?
TeleCenter has a
calling card feature which will allow you to make calls anywhere
in North America. To access this feature, press 3 in the Main Menu
and enter the number you want to call.
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12. What happens if
someone faxes a document to my TeleCenter?
When someone faxes to
your TeleCenter, the system recognizes the fax tone, receives the
fax, and stores it in your Inbox.
13. How do I
request a vanity number , for example, one that spells out a name?
For a $25 vanity
search fee, our Customer Care
will search our Toll Free inventory for up to 3 different choices
to accommodate your request for a special number. However, number
availability is based on a first come, first serve basis and there
is no guarantee that a particular number is available. Please fill
out the order
form and indicate you are expecting a vanity number.
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14. How
do I transfer my existing vanity number to TeleCenter?
At this
time, for this service plan, we no longer take transferred
number, simply because
this
type of toll free service uses a different search database
of vanity numbers. We advise you to register a brand new
number that functions differently than your conventional
toll free number.
15. Will I
receive a User's Manual after I subscribe the service?
Yes. We'll send you a
nice-page-long User's Book to instruct you how to take advantage
of service features.
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Find
out more about
TeleCenter Voicemail Service . . .
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