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Plan A: 1-800-Follw Me | Plan B: 1-800-Office PBX | Plan C: 800 Unlimited Voicemail | Plan D: International 800 Number | Vanity Lookup

Unlimited Toll Free Voicemail with Extensions FAQs

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Questions on unlimited toll free service and related services

Below is a list of our most FAQs which we hope will help address some of your concerns. Please click to read.

1. Do I need to set up a special phone line in my office or home?
2. How many calls can I receive simultaneously?
3. How do I play my messages?
4. I want to record or change my greeting on my voicemail. How do I do this?
5. How many personal greetings can I store in my voicemail?
6. What are professional greetings?
7. Can I download a greeting that someone else is using?
8. How long can outgoing messages be?
9. How long of a message can a caller leave?
10. How many messages can be stored in my voicemail box, and for how long?
11. Can I use my TeleCenter number to call someone?
12. What happens if someone faxes a document to my TeleCenter?
13. How do I request a vanity number, for example, one that spells out a name?
14. How do I transfer my existing vanity number to TeleCenter?
15. Will I receive a User's Manual after I subscribe the service? 


ANSWERS: 

1. Do I need to set up a special phone line in my office or home?

No. Your TeleCenter™ service is hosted on our network and works for you 24/7 without the installation of additional lines or disruption to your existing phone service. When a call is placed to your number, our system accepts the call and plays your personal greeting. If you have configured mailbox extensions, your callers can access them from your main greeting. Once your greeting has played in its entirety, the system will prompt your caller to leave you a message. Enabling Connect Live™ will allow prospects to connect directly to you by pressing 0 at any time during your greeting. If callers elect to leave you a voicemail or fax, we store the message in your secure Inbox and you can retrieve the messages via phone or online at your convenience. Enabling Message Notification™ will inform you when you receive new voicemail messages or faxes.

2. How many calls can I receive simultaneously?

There is virtually no limit to the amount of calls your TeleCenter can accept at any given time. Our extensive network and call capabilities ensure that your prospects and associates will always be able to reach you.

3. How do I play my messages?

To access your messages, dial your TeleCenter number and press * when your greeting begins to play. You will be promoted by the system to enter your 4- 6 digit passcode. Then simply follow the user menu to play your messages. You can also manage your messages online by accessing your TeleCenter account with your TeleCenter number and passcode. Faxes are viewable and printable online as well!

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4. I want to record or change my greeting on my voicemail. How do I do this?

TeleCenter provides flexible greeting options. By accessing your greeting menu, you can record new greetings, download pre-recorded professional greetings, link your greeting to another TeleCenter user, or setup an introductory/closing greeting.

5. How many personal greetings can I store in my voicemail?

When you re-record a personal greeting, the system will ask you if you want to archive your old greeting. The system will allow you to use your new greeting, or switch back to your previous greeting at any time.

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6. What are professional greetings?

Many parent companies have established professional, pre-recorded greetings for use by their distributors and employees. These greetings assist you in presenting the company by using a proven message that is professionally recorded.

7. Can I download a greeting that someone else is using?

Yes, TeleCenter Network allows you to link your greeting with another TeleCenter user. This option is very popular for customers that are affiliated with the same company. To link your greeting, you can access the greeting menu or call a Customer Care Associate for assistance. You will need to know the TeleCenter number of the person you want to link with.

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8. How long can outgoing messages be?

Your outgoing message, also known as your greeting, can be 5 minutes in length.

9. How long of a message can a caller leave?

Each service plan has been programmed to accept a message up to 5 minutes in length, but this can be modified upon request.

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10. How many messages can be stored in my voicemail box, and for how long?

Although there is no numeric limit to your voicemail box, you have 30 days from the date that a voicemail message has been deposited in your Inbox until that message is deleted.

11. Can I use my TeleCenter number to call someone?

TeleCenter has a calling card feature which will allow you to make calls anywhere in North America. To access this feature, press 3 in the Main Menu and enter the number you want to call.

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12. What happens if someone faxes a document to my TeleCenter?

When someone faxes to your TeleCenter, the system recognizes the fax tone, receives the fax, and stores it in your Inbox.

13. How do I request a vanity number , for example, one that spells out a name?

For a $25 vanity search fee, our Customer Care will search our Toll Free inventory for up to 3 different choices to accommodate your request for a special number. However, number availability is based on a first come, first serve basis and there is no guarantee that a particular number is available. Please fill out the order form and indicate you are expecting a vanity number. 

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14. How do I transfer my existing vanity number to TeleCenter?

At this time, for this service plan, we no longer take transferred number, simply because this type of toll free service uses a different search database of vanity numbers. We advise you to register a brand new number that functions differently than your conventional toll free number. 

15. Will I receive a User's Manual after I subscribe the service? 

Yes. We'll send you a nice-page-long User's Book to instruct you how to take advantage of service features.

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Find out more about TeleCenter Voicemail Service . . . 

Toll Free Service Plans

Plan A: 1-800 Follow Me   

Plan B: 1-800 Office

Plan C: 1-800 TeleCenter
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Plan D: CallMe0800


USER GUIDE
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(Complete user instructions will be
sent upon account activation)


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