What
is an enhanced toll free service?
This is a service that provides a stand-alone toll free number
with advanced telephony and routing features. These features are
designed to enhance your customer experience as well as your
business productivity and call control.
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What
features do you offer for call centers?
For large call centers, load distribution and intelligent routing
based on captured data is particularly important.
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What
important features do you offer for small businesses?
For
small businesses and home offices, other features are more
important. For example, find-me allows you to ring multiple
numbers at once, and the virtual office option enables you to
program office greetings and virtual extensions with voice mail.
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Can
I view call details at any time?
Yes,
you can view and download call details using our eCare online
manager. Every call contains the caller ID and is posted in just a
few seconds after completion. We also provide online reporting
tools to help you measure your sales and marketing campaigns.
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How
long it takes to get a toll free number from NACI?
You can get a toll free number instantly upon
placing your order online.
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Can
I transfer my existing toll free number to NACI? If so,
what is required and how long would it take?
You can transfer your toll free number to NACI and enjoy
our features and savings. Transferring your existing toll free
number to NACI could take up to five business days. You are
required to fax us a Resp-Org form, which can be printed from our
web site.
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Where
can I receive calls from?
You can receive calls from anywhere in Canada,
US and US offshore territories.
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How
long does it take to program the ring-to number?
You can do so almost instantly. First, call our menu system or
login to your online account to change the ring-to number to any
other location.
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Can
I have the toll free number re-directed to my cellular phone?
Yes.
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Can
I program my toll free number to an international number?
Yes,
one great feature of our toll free service is that you can program
it to any location in the world.
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Do
you offer special discounts to high volume users?
Yes,
if you are a high volume user, you can provide us a recent invoice
and we'll do everything possible to beat your current toll free
rates.
How
can I request a specific toll free number?
Just
use our toll free search box and we'll add the requested number into your
order form.
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Is
there a difference between 800, 888, 877 and 866 numbers?
There is no
technical difference between 800, 888, 877 and 866 numbers. Because of a
tremendous demand for toll free numbers, different codes were created.
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|
 |
Vanity
Number, Choice Number
Get
the US or
Canadian
toll free number form of golden
combination of letters to impress your
customers and friends, such as
1-800-RENT-CAR or 1-888-LA-HOTEL. We
support these
vanity numbers or
choice
number you desire.
Do a search now by yourself!
For
Plan A and B only.
Call
Hunting
Feature --
Have your toll free number ringing to
different numbers that
can
get hold of you.
The
toll-free number belongs to you!
The
moment you sign up for a toll free number
through NACI, and it begins to work
properly, the number belongs to you (for
Plan A, B and D only). At any point
(when your account is active), you may
have the option to cancel your account, or
port your number to a different provider.
The only instance in which this would not
apply is the following:
1) The
account is never activated;
2) The number never connects;
3) Your account is under a
"Collection" status due to
unpaid charges;
4) You cancel your account BEFORE porting
your number to a different provider.
International Call
Forwarding Rates Table |
